Monday, April 14, 2014

From Schoolroom to Workroom

Job Title
I am working as the assistant editor of the CEA Forum. I work closely with Dr. McDaniel who is my supervisor as well as the editor of the CEA Forum.

Responsibilities
I have had varying responsibilities throughout this internship, including designing and creating a promotional flyer, correcting website typos and errors, designing a workflow document for future interns to reference, learning how to navigate and use the CMS for the forum, as well as editing article submissions, communicating with authors, and applying a template to articles as well as checking the format against the style sheet.

Qualifications
Some qualifications for this job would include:

  • ·      Upper-level classman in the technical writing emphasis
  • ·      Completing of Technical/Professional Writing
  • ·      Completion of Document Design
  • ·      Completion of Technical/Professional Editing
  • ·      Familiarity with Microsoft word, especially using review feature
Preferred qualifications:


  • ·      Basic knowledge of InDesign or similar graphic design software
  • ·      Previous experience with content management systems


New Skill Acquisition
The majority of abilities and skills I have needed during this internship are ones that I feel I have already learned in the classroom; for instance, skills needed to design and create a flyer incorporated knowledge from my previous learning and experiences in classes like document design and page layout software. Knowledge required to make an effective workflow document applies skills learned in my technical/professional writing, advanced technical/professional writing, editing, and document design classes. I was actually quite happy and surprised by how much my classes had helped to prepare me for a “real world” scenario. I had expected that much like Anson and Forsberg wrote I would be one of the students who went from my experience in the classroom to a position in an organization or company where the expectations would not line up with those of the academic world. It seems that this is a popular fear and warning that I hear, that even though going to school and getting our degrees is supposed to prepare us for a job in the corporate world what we are taught and what is expected from a company are two different things. I was happy that in my case they are not all that different, what makes a good document for a class project still makes a good document in a real world application of those skills.

Abilities and Skills I Expected to Use
I thought that I would use more graphic design skills in this internship, but they were very minimal. I also thought that I may need to work with social media but was unsure if that would be part of my responsibilities or not. The only thing close to social media I dealt with was the website itself. Other than those two things I feel that my expectations of needed skills was mostly accurate.

Writing Context, Work Atmosphere, Organizational Hierarchy
This internship experience was mostly informal; because the meetings with my supervisor were one-on-one and we worked through what each of my assignments was as they came up there was very good communication and I felt that I had a clear understanding of what was expected in my work. The writing context was still professional in most of my documents, perhaps with the exception of the workflow document, which had a very informal tone to the writing.




Works Consulted

Anson, Chrisand Lee Forsberg. “Moving Beyond the Academic Community: Transitional Stages in Professional Writing”

Driskill, Linda. “Understanding the Writing Contexts in Organizations”

Katz, Susan. “A Newcomer Gains Power: An Analysis of the Role of Rhetorical Expertise”



Wednesday, April 2, 2014

Genres in Technical and Professional Writing: Instructions

While working at Krimson Kultuur, one of my main assignments was to write procedures and methods for the store. This assignment was particularly important to the store, since the store is ran by volunteers. These people do not actually receive training before working their hours. They are given a crash course on how to use the register, and are encouraged to explore the store and ask questions as they arise. Most do not ask questions, pretend to understand how to use the register, and then are left alone in a store they know nothing about.
Therefore, I created “cheat sheets” for them to follow. How to use the SQUARE register system, what to do when opening and closing, and other information was provided. These instructions were written clearly in a reader-friendly font, order, and size. Usability is important when creating instructions for people; they need to be able to read and act as the steps go on.
A large portion of technical and professional writing is found in writing clear instructions and procedures for people to follow. An important part of the language and genres taught in the technical writing is writing for a common person or writing in a commonplace way. This means that the writer must be able to write in an informative and simple manner that would make it easy for a person to follow the instructions set before them. This seems to be one of the main types of genre writing professionals associate with our field.

This genre will be used in most work forces; either for permanent working procedures or for something specific that is arising. Either way, oftentimes people will need to know exactly how to do something, whether new technology is being explained, or old instructions need to be updated. It is important that these instructions be clear, concise, orderly, and reusable. Very often companies will hire based off of the need for an “instruction writer” alone. It is important to have instructions in your portfolio as a technical writer, especially because of the commonplace attitude of that genre in our field. Be prepared for this, even if you have little experience in actually writing them. It's something a writer develops a knack for, rather than learns. It is as essential to our area of expertise as editing and design.